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Privacy Policy

Effective Date: 27/11/2025
Company Name: MTEC Designs Ltd
Company Number: NI721285
Website: www.mouldtec.uk

1. Introduction

MTEC Designs Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or contact us.

This policy applies to all users in the United Kingdom and the Republic of Ireland.

2. Who We Are

  • Data Controller: MTEC Designs Ltd
  • Registered Address: 157 Staffordstown Road, Randalstown, Co. Antrim, BT41 3LL, United Kingdom
  • Email: [Insert email address]
  • Phone: [Insert phone number]

We are the controller of personal data collected through our website unless otherwise stated.

3. What Data We Collect

We may collect and process the following personal data:

a) Information You Provide Directly:

  • Name
  • Email address
  • Telephone number
  • Business name (if applicable)
  • Address (for delivery or billing)
  • Enquiry details or quote requests
  • Payment and transaction details (when e-commerce is active)

b) Automatically Collected Data:

  • IP address
  • Browser type and version
  • Device type
  • Usage data (pages visited, time spent, etc.)
  • Cookies and tracking pixels

4. How We Use Your Information

We use your personal data for the following purposes:

  • Responding to enquiries or quote requests
  • Providing product information or customer support
  • Processing orders and payments (when e-commerce is live)
  • Shipping and delivery services
  • Managing customer relationships
  • Sending operational or service-related communications
  • Monitoring website usage and improving functionality
  • Compliance with legal obligations

We do not use your personal data for profiling or automated decision-making.

5. Legal Basis for Processing

We rely on the following lawful bases under UK and Irish data protection laws:

  • Contractual necessity – to process enquiries, quotes, and orders
  • Legitimate interests – to improve our services and respond to communications
  • Consent – where you sign up for marketing or accept cookies
  • Legal obligation – for tax, recordkeeping, and compliance

6. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Delivery providers and couriers
  • Payment processors (e.g. Stripe, when e-commerce is enabled)
  • IT and hosting providers
  • Legal or regulatory authorities (where required)

All third-party service providers are contractually obliged to protect your data.

7. International Transfers

We store data in the UK and EEA. If we transfer your data outside the UK/EEA (e.g. via cloud providers), we will ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).

8. Data Retention

We retain personal data only as long as necessary for the purposes collected, including:

  • 6 years for contracts and financial transactions (to comply with HMRC requirements)
  • Shorter retention for general enquiries unless further processing is needed

Data is securely deleted when no longer needed.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience.

You can manage cookie preferences using our Cookies Policy

and through your browser settings.

10. Your Rights (UK and ROI)

You have the following rights under the UK GDPR and Irish data protection law:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to request deletion (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time (e.g. for marketing)

To exercise your rights, please contact us at:
📧 [Insert contact email]

You also have the right to lodge a complaint with:

  • The Information Commissioner’s Office (ICO) in the UK: www.ico.org.uk

The Data Protection Commission (DPC) in Ireland (if applicable): www.dataprotection.ie

11. Security

We implement appropriate security measures (technical and organisational) to protect your data, including SSL encryption, secure hosting, and access controls.

12. Children’s Privacy

We do not knowingly collect personal data from children under 16. If we become aware of such data, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

MTEC Designs Ltd
157 Staffordstown Road
Randalstown, Co. Antrim
BT41 3LL, United Kingdom
Email: hello@mouldtec.uk